Datenschutz / Privacy Policy.

Name and contact details

Our website address is: https://clesana.com
Our webshop address is: https://www.shop.clesana.com

We are pleased that you are visiting our website and thank you for your interest. We value your privacy and care about protecting your data. Below we will inform you about how your personal data (e.g. name, email, etc.) is handled when you use our websites. Personal data is all data with which you can be personally identified. Our offer is subject to Swiss data protection law and any applicable foreign data protection law, in particular that of the European Union (GDPR).

If you have any questions, concerns or complaints about this privacy policy, please feel free to contact us as follows:

Clesana AG
Werdenstrasse 72, CH-9472, Grabs
Tel.: +41 81 533 20 15
E-Mail: mail@clesana.com

What data do we process?

When you visit our websites
If you use our websites for informational purposes only, i.e. if you do not register or otherwise provide us with information, such as through an order, we only collect data that your browser transmits to our server (so-called server log files). When you visit our websites, we collect the following data, which is technically necessary for us to display the websites to you:

Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you came to the page
Browser used
Operating system used
IP address used (if necessary: in anonymized form)

However, we also use cookies on our websites that collect various information. You can find more information about the use of cookies on our website in ourCookie Policy find.

When you contact us
If you contact us by email or contact form, we will only process the data that you provide to us. This includes, for example, your email address and your name. The exact data that we process in these cases can be seen in the contact form.

If you register for our newsletter
When you register for our newsletter, we process the data that you provide to us. This includes last name, first name, e-mail, postal code, whether you are an end customer or a manufacturer/specialist dealer and the other data that you provide to us in the contact form.

When you order in our webshop
When you place an order in our webshop, we process the data that we need to fulfill your order. This includes your payment details, your delivery and billing address and your contact details. The data that we will process will in all cases be visible during order processing.

When you apply for a job on our website
When applying for a job, we process your application data that you provide to us as part of your application. The exact data depends on your application dossier and the job advertisement and is clearly visible in the respective advertisements.

When you download a software update for your Clesana C1
To download the software update, we ask for your email address and the serial number of your Clesana C1, which are the only data we process in these cases.

When you extend your warranty
When extending the warranty, we process the following data that you provide to us when applying: serial number of your Clesana C1, name, email, zip code, country and your source of supply.

For what purposes do we process your data?

When you visit our websites: To improve the functionality and stability of our website and to technically enable your visit
When you contact us: To process your request and respond to your request
If you register for our newsletter: To send you regular communications, offers and, where appropriate, advertising about our products
If you place an order in our webshop: To record your order and to fulfill it
If you apply for a position on our website: To complete the application process and evaluate your application and to contact you regarding this
If you download a software update for your Clesana C1: To provide you with the software update and to contact you about future software updates or if your Clesana C1 requires repair
If you extend your warranty: To issue your warranty extension and alert you to promotions and product news by email

On what legal basis does data processing take place?

When you visit our websites
When using our websites for purely informational purposes, we process your data on the basis of our legitimate interest in improving the stability and functionality of our website, in accordance with Article 6 (1) (f) GDPR.

When you contact us
When you contact us, we process your data on the basis of two different legal bases. If you ask us general questions, data processing is based on our legitimate interest in answering your request in accordance with Article 6 (1) (f) GDPR. However, if you ask us questions that are aimed at concluding a contract or placing an order, data processing is based on the fulfillment of a contract (Art. 6 Para. 1 lit. b GDPR).

If you register for our newsletter
By registering for our newsletter, you agree that we may process the data you provide to us in order to contact you regularly. Processing therefore takes place on the basis of your consent in accordance with Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time through the communications we send you. For more information about your right of withdrawal and other rights in relation to our data processing, please refer to the section “What are your rights?” below.

When you place an order in our webshop
When you place an order, we process your data to fulfill the contract that arises from your order. This is based on the legal basis of Art. 6 Para. 1 lit b GDPR.

When you apply for a job on our website
The processing of your data when applying for a job is based on our legitimate interest in evaluating your application as part of our recruitment process, in accordance with Article 6 (1) (f) GDPR.

When you download a software update for your Clesana C1
We send all communications to your email address that you provide during the software update based on the fulfillment of our contract with you as a customer. Since we will only contact you if the product you have purchased from us has a defect or to inform you when a new update is available for your Clesana C1, these emails relate to your initial purchase and the contract that comes with it originated.

When you extend your warranty
The collection of your data is based on the fulfillment of the contract that you enter into with Clesana AG by extending the warranty agreement. Any communications we send you thereafter are based on our legitimate interest in sending our customers advertising in connection with the purchase of a Clesana C1. You can unsubscribe from this advertising at any time in the emails. For more information about your right of withdrawal and other rights in relation to our data processing, please refer to the section “What are your rights?” below.

Who will your data be shared with?

If you use our website or contact us through our newsletter or contact form, your data will generally not be passed on to third parties. However, our websites contain cookies through which third parties may collect and process your personal data. For more information about these and other cookies, please refer to ourCookie Policy (Link zur Cookie Policy).

If you place an order on our webshop, your data will be passed on to third parties who help us fulfill your order. Our webshop is operated with the help of Shopify. When you place an order, your information will be shared with Shopify to record and fulfill your order. Shopify processes your data as a processor and therefore bases the data processing on the same legal basis and for the same purpose as Clesana AG, as described in this data protection declaration. For further information about data processing by Shopify, please contact Shopify privacy policy.

When you place an order, your data will also be passed on to the third-party provider Logsta, who supports us with the storage, packaging, shipping and returns processing of your orders. Logsta also processes your data as a processor for Clesana AG, which is why data processing is based on the same legal basis as described in this data protection declaration. Further information on data processing by Logsta can be found in the Logsta privacy policy.

Where is your data processed?

Clesana AG is based in Switzerland. Clesana AG’s data processing is therefore carried out in Switzerland. If you contact us or access our website, your data will therefore be processed in Switzerland. However, our third-party service providers Shopify and Logsta process your data in the European Union (in Germany and Austria, respectively). Data transfers between the European Union and Switzerland are based on an adequacy decision by the respective data protection authorities.

How long do we store your data?

The duration of storage of personal data is determined based on the respective legal retention period (e.g. commercial and tax retention periods). After the deadline has expired, the relevant data will be routinely deleted unless it is no longer required to fulfill or initiate the contract and/or we have no legitimate interest in continuing to store it.

If you contact us, your data will generally be deleted as soon as your request has been completed.

If you use our online job application form, if your job application is rejected, your application data will generally be automatically deleted two months after the rejection is announced. This does not apply if you have expressly agreed to longer storage in our prospect database. If your application is followed by the conclusion of an employment contract, your data will be transferred to your personnel file.

What rights do you have in connection with the processing of your personal data?

The applicable data protection law grants you comprehensive data subject rights (rights of information and rights of intervention) vis-à-vis the person responsible regarding the processing of your personal data, which we will inform you about below. As long as the legal requirements are met, you have the following rights:

Right to information in accordance with Art. 15 GDPR:
You have the right to receive information about your personal data that we process. In view of this right, we may provide you with a copy of your personal data processed by us.
Right to correction in accordance with Art. 16 GDPR:
You have the right to immediate correction of incorrect data concerning you and/or completion of incomplete data stored by us.
Right to deletion according to Art. 17 GDPR:
In certain cases, you have the right to request the deletion of your personal data.
Right to restriction in accordance with Art. 18 GDPR:
In certain cases, you have the right to request that the processing of your personal data be restricted.
Right to information in accordance with Art. 19 GDPR:
If you have asserted the right to correction, deletion or restriction of processing against us, we will inform all recipients to whom the personal data concerning you have been disclosed of this correction, deletion or restriction. Unless this proves to be impossible or involves disproportionate effort. You have the right to be informed about these recipients.
Right to data portability in accordance with Art. 20 GDPR:
You have the right to receive the personal data you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible, if this is technically feasible.
Right to revoke consent given in accordance with Art. 7 Para. 3 GDPR
You have the right at any time to revoke your consent once given with effect for the future. In the event of revocation, we will delete the data concerned immediately unless further processing can be based on a legal basis for processing without consent. Revoking consent does not affect the lawfulness of processing until its revocation.
Right to complain according to Art. 77 GDPR:
If you believe that the processing of your personal data violates the GDPR or the Swiss Data Protection Act, you have the right to lodge a complaint with a supervisory authority.

You also have the right to object to Clesana AG. If we process your personal data based on our overriding legitimate interest as part of a balancing of interests, you have the right to object to this processing at any time for reasons arising from your particular situation. If you exercise your right to object, we will stop processing the data concerned. However, further processing is reserved if we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, fundamental rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If we process your personal data for the purpose of direct advertising, you have the right to object at any time to the processing of the personal data concerned for the purpose of such advertising. You can exercise your objection as described above. If you exercise your right to object, we will stop processing the data concerned for direct advertising purposes.

How can you contact us?

If you have any questions about our privacy policy, you can contact us at any time using the following contact details:

Clesana AG
Werdenstrasse 72, CH-9472, Grabs
Tel.: +41 81 533 20 15
E-Mail: mail@clesana.com

Cookie policy for the website

What are cookies and how do we use them?

Cookies are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after the browser is closed (so-called session cookies). Other cookies remain on your device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). We use cookies to make visiting our website more attractive and to enable the use of certain functions.

Which cookies do we use?

We use three different types of cookies on our website:

Essential: Essential cookies enable basic functions and are necessary for the website to function properly.
Statistics: Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing: Marketing cookies are used by third parties or publishers to build a profile of your interests in order to display personalized advertising. They do this by tracking visitors across websites. You can find more information about our third-party cookies below.

Are personal data collected through cookies?

In general, no personal data is collected through cookies on this website. However, in very rare cases, personal data may be collected. If a necessary cookie collects personal data, this data will be processed based on our legitimate interest in improving the functionality and stability of our website. If personal data is collected through a marketing or statistical cookie, this will be based on the consent you give us when you accept cookies when you first visit our website. You can revoke this consent at any time.

How can you disable cookies?

When you access our website, you will be asked whether you agree to our use of cookies. If you do not agree, you can reject these cookies, in which case only necessary cookies will be used.

Alternatively, you can make settings in your browser to be automatically informed about the setting of cookies, to decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings.

Internet Explorer: support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Chrome: support.google.com/chrome/answer/95647
Safari: support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: help.opera.com/en/latest/web-preferences/

Please note that if you do not accept cookies, the functionality of our website may be restricted.

What third-party cookies or similar technologies are used on this website?

Statistics Cookies

Third Party

Purpose of the cookie

Detailed information

Google (Universal) Analytics

Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google)

Google uses cookies on this website on our behalf to enable analysis of the use of the website. The information collected is used to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and internet usage

This website uses Google Analytics exclusively with the “_anonymizeIp()” extension, which ensures that the IP address is anonymized by shortening it and excludes any direct reference to a person. Through the extension, your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google LLC, based in the USA, is certified for the US-European data protection agreement Privacy Shield, which ensures compliance with the data protection level applicable in the EU.

Further information can be found in Google’s privacy policy: support.google.com/analytics/answer/6004245

Microsoft Clarity Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA

We use Microsoft Clarity to analyze user behavior on our website and to improve our services.

Microsoft Clarity collects information about how you use our website, including mouse movements, clicks and scrolling behavior. This information is processed by Microsoft Clarity and provided to us in aggregated & anonymized form. Further information about data processing by Microsoft can be found in the data protection declaration (https://privacy.microsoft.com/de-de/privacystatement) from Microsoft.

Marketing Cookies

Third Party

Purpose of the cookie

Detailed information

Google AdWords Conversion-Tracking

Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google)

We use Google Adwords to draw attention to our attractive offers on external websites using advertising materials (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the data from the advertising campaigns.

The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users.

Google LLC, based in the USA, is certified for the US-European data protection agreement Privacy Shield, which ensures compliance with the data protection level applicable in the EU.

You can find further information about Google’s data protection regulations at the following internet address:https://policies.google.com/privacy?gl=de

Google AdWords Remarketing

Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google)

The Google AdWords Remarketing cookie is used to advertise this website in Google search results and third-party websites.

The cookie is set in your device and automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit.

Any further data processing will only take place if you have agreed to Google that your internet and app browser history will be linked by Google to your Google account and that information from your Google account will be used to personalize ads that you view on the web . In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google temporarily links your personal data with Google Analytics data to form target groups.

Facebook Retargeting

Facebook Inc., 1 Hacker Way, Menlo Park, 94025, USA

The Facebook pixel is used to collect pseudonymized information about the use of this website (e.g. information about content viewed). The pixel data transmitted can be used to show you ads tailored to your interests via retargeting on Facebook, Instagram, Facebook Messenger and Facebook Audience Network based on your activities on our website, provided you have a Facebook account.

You can find further information on the scope and purpose of data collection in Facebook’s data protection guidelines athttps://de-de.facebook.com/privacy/explanation.

You can deactivate data collection at any time using the following link:https://de-de.facebook.com/help/769828729705201/.

You also have the option of preventing future collection of your data when you visit this website by using the following opt-out cookie: Deactivate Facebook Pixel.

Linkedin Conversion Tracking und Retargeting

LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA

The LinkedIn Insight tag allows visitors to this website to be shown personalized advertisements on LinkedIn. Furthermore, it is possible to create anonymous reports on the performance of the advertisements as well as information on website interaction.

The LinkedIn Insight tag establishes a connection to the LinkedIn server if you visit this website and are logged into your LinkedIn account at the same time.

In LinkedIn’s privacy policy athttps://www.linkedin.com/legal/privacy-policy You can find further information on data collection and data use as well as the options and rights to protect your privacy. If you are logged in to LinkedIn, you can deactivate data collection at any time using the following link:https://www.linkedin.com/psettings/enhanced-advertising.

Integration of third-party content

Using Vimeo videos
Plugins from the video portal Vimeo from Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA are integrated into our website. If you access a page on our website that contains such a plugin, your browser establishes a direct connection to Vimeo’s servers. The content of the plugin is transmitted by Vimeo directly to your browser and integrated into the page. Through this integration, Vimeo receives the information that your browser has accessed the corresponding page on our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted from your browser directly to a Vimeo server in the USA and stored there. If you are logged in to Vimeo, Vimeo can directly assign your visit to our website to your Vimeo account. If you interact with the plugins (such as clicking the start button on a video), this information is also transmitted directly to a Vimeo server and stored there. If you do not want Vimeo to directly assign the data collected via our website to your Vimeo account, you must log out of Vimeo before visiting our website. The purpose and scope of data collection and the further processing and use of the data by Vimeo as well as your related rights and setting options to protect your privacy can be found in Vimeo’s data protection information:vimeo.com/privacy

The tracking tool Google Analytics is automatically integrated into videos from Vimeo that are embedded on our site. This is Vimeo’s own tracking, which we do not have access to and which we cannot influence.

Use of Google Maps
On our website we use Google Maps (API) from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually display geographical information. By using this service, our location will be displayed to you and any journey will be made easier. When you access the sub-pages in which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be associated with Google, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation is carried out in particular in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of Google’s legitimate interests in the display of personalized advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles; to exercise this you must contact Google.

If you do not agree to the future transmission of your data to Google when using Google Maps, you also have the option of completely deactivating the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and therefore the map display on this website cannot then be used. You can view Google’s terms of use at https://policies.google.com/terms?hl=de&gl=de, and you can find the additional terms of use for Google Maps athttps://www.google.com/intl/de_US/help/terms_maps/

Detailed information on data protection in connection with the use of Google Maps can be found on the Google website (Google Privacy Policy):https://policies.google.com/privacy?hl=de&gl=de

Using Instagram
Functions and content from the Instagram service, offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA, can be integrated into our online offering. This may include, for example, content such as images, videos or texts and buttons with which users can express their liking for the content, subscribe to the authors of the content or subscribe to our posts. If the users are members of the Instagram platform, Instagram can assign access to the above-mentioned content and functions to the users’ profiles there. Instagram privacy policy:https://help.instagram.com/519522125107875.

Presences on third-party platforms
Clesana AG operates presences on third-party platforms whose operators process and store their users’ data. Unfortunately, Clesana AG has no influence on their data protection regulations and settings. It is expressly pointed out that the third-party platforms also set cookies with which they can track usage behavior on other websites and apps of the group as well as on certain websites and apps that integrate technologies from this third-party platform. Information about the data collected and its use, the purpose of storage, deletion and requests for information are recorded in the data protection information of the respective platform.

Facebook: https://www.facebook.com/policy
Youtube: https://policies.google.com/privacy?hl=de
Vimeo: vimeo.com/privacy
Twitter: twitter.com/de/privacy
Instagram: www.instagram.com/legal/privacy/
LinkedIn: www.linkedin.com/legal/privacy-policy

Cookie policy for the webshop

What are cookies and how do we use them?

Which cookies do we use?

We use three different types of cookies on our website:

Essential: Essential cookies enable basic functions and are necessary for the website to function properly.
Statistics: Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing: Marketing cookies are used by third parties or publishers to build a profile of your interests in order to display personalized advertising. They do this by tracking visitors across websites. You can find more information about our third-party cookies below.

Are personal data collected through cookies?

How can you disable cookies?

When you access our website, you will be asked whether you agree to our use of cookies. If you do not agree, you can reject these cookies, in which case only necessary cookies will be used.

Please note that if you do not accept cookies, the functionality of our website may be restricted.

What third-party cookies or similar technologies are used on this website?

Statistics Cookies

Third Party	Purpose of the cookie	Detailed information
Shopify	Shopify uses certain cookies on our website on our behalf to collect order information and perform analytics.	More detailed information about which cookies are set by Shopify and what information they collect can be found in the cookie settings in the footer of this website and under the following link: Shopify Germany Cookie Policy
Google (Universal) Analytics Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google)	Google uses cookies on this website on our behalf to enable analysis of the use of the website. The information collected is used to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and internet usage	This website uses Google Analytics exclusively with the “_anonymizeIp()” extension, which ensures that the IP address is anonymized by shortening it and excludes any direct reference to a person. Through the extension, your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google LLC, based in the USA, is certified for the US-European data protection agreement Privacy Shield, which ensures compliance with the data protection level applicable in the EU. Further information can be found in Google’s privacy policy: support.google.com/analytics/answer/6004245
Microsoft Clarity Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA	We use Microsoft Clarity to analyze user behavior on our website and to improve our services.	Microsoft Clarity collects information about how you use our website, including mouse movements, clicks and scrolling behavior. This information is processed by Microsoft Clarity and provided to us in aggregated & anonymized form. Further information about data processing by Microsoft can be found in the data protection declaration (https://privacy.microsoft.com/de-de/privacystatement) from Microsoft.

Marketing Cookies

Third Party

Purpose of the cookie

Detailed information

Facebook Retargeting

Facebook Inc., 1 Hacker Way, Menlo Park, 94025, USA

You can find further information on the scope and purpose of data collection in Facebook’s data protection guidelines athttps://de-de.facebook.com/privacy/explanation.

You can deactivate data collection at any time using the following link:https://de-de.facebook.com/help/769828729705201/.

You also have the option of preventing future collection of your data when you visit this website by using the following opt-out cookie: Deactivate Facebook Pixel.