On this page, you will find an overview of the error codes for your Clesana C1, the associated malfunctions, possible causes, and tips for troubleshooting. Our goal is to provide you with a quick and easy solution to any problems that may arise.

If a malfunction persists despite following the listed measures, please contact our customer service team via our contact form. Kindly have the serial number of your Clesana C1 ready to ensure we can process your request efficiently.

To The Clesana Service-Tool

 

 

Error

  

Cause

  

Troubleshooting

E1

  

The toilet does not initialise.

  

Switch the power off and on again.

E2

  

The toilet lid has been opened during the process.

  

Close the lid. The process continues.

E3

  

The tray has been opened during the process.

  

Close the tray. The process is continued.

E4

  

Voltage drop below 8.4 V on the printed circuit board.

 

1.Press the arrow button to confirm.
2.Have the power supply of the Clesana C1 checked by your dealer.

Possible causes:
> Cable cross-section too small, loose contact in the cable
> Crimping, seat contacts in the Anderson connector
> Incorrect relay, battery too weak

E5

  

The battery voltage is less than 11.8 V.

  

1.Press the arrow button to confirm.
2.Charge the battery or replace it.

E6

  

Confirm program abort.

  

Press the arrow button to confirm.

E8
E9

  

Light barrier error.

  

Restart the toilet (see p. 21, “Restart the toilet”).

E10
E11

  

Motor error.

  

Restart the toilet (see p. 21, “Restart the toilet”).

E12

  

Overcurrent on the left sealing jaw motor, possible object between the sealing jaws.

  

1.Press the arrow button to confirm.
2.Open the lid and check for jammed objects.

E13
E14

  

Error on the left sealing jaw motor.

  

Press the arrow button to confirm.

E15

  

Overcurrent on the right sealing jaw motor, possible object between the sealing jaws.

  

1. Press the arrow button to confirm.
2. Open the lid and check for jammed objects.

E16

E17

  

Error on the right sealing jaw motor.

  

Press the arrow button to confirm.

E18

  

Overcurrent on upper roller motor, possible foil wrapping.

  

1.Open the lid and check the upper rollers.
2.If needed, remove the wrapped foil from the roller.
3.Close the lid.

E19

E20

  

Error on the upper roller motor.

  

Error on the upper roller motor.

E21

  

Overcurrent on lower roller motor, possible foil wrapping.

  

1.Open the lid and check the lower rollers.
2.If needed, remove the wrapped foil from the roller.
3.Close the lid.

E22

E23

  

Error on the lower roller motor.

  

Press the arrow button to confirm.

E24
E25

  

Safety Timer On.

  

The error is automatically corrected by the system.

E26

  

Welding overcurrent.

  

Contact your dealer.

E27

  

Interruption of the welding current.

  

Contact your dealer.

E28

  

Overtemperature when welding.

  

Contact your dealer.

E29

  

Printed circuit board error.

  

Contact your dealer.

E30

  

Fan overcurrent.

  

1.Press the arrow button to confirm.
2.Contact your dealer.

E31

  

Fan error.

  

Drücken Sie die Pfeiltaste, um zu bestätigen.

E33

  

Software error when welding.

  

Contact your dealer.

E34

  

No power when welding.

  

Contact your dealer.

E35

  

Short circuit of the welding current.

  

Contact your dealer.

E36

  

Welding is too cold, low temperature.

  

Contact your dealer.

E37

  

Welding temperature has not been reached.

  

Possible causes:
> Loose contact in the supply line
> Crimping, seat contact in the Anderson connector
> Incorrect relay

E38

  

Hardware safety check before welding has failed.

  

1.Check whether the voltage is other than 12 V.
2.Contact your dealer.

E39

  

Start welding temperature is too high.

  

Contact your dealer.

E40

  

Deviation of the welding temperature.

  

Possible causes:
> Loose contact in the supply line
> Crimping, seat contact in the Anderson connector
> incorrect relay